Need a hand? Chat is the quickest way to get help from FLK it over. Fin, our AI agent, answers your questions straight away, and our support team monitors every conversation so a real person can step in whenever you need one. Fast answers, with the team right behind them.
Chat is available Monday to Friday, 9am to 5:30pm AEST. Prefer email? You can reach us any time at support@flkitover.com.
How to start a chat
How to start a chat
Click the chat icon in the bottom right corner of your FLK it over account or the Help Centre.
Type your question in your own words. Include details like the document type, state and property address so we can help faster.
Fin replies straight away with an answer and links to any relevant Help Centre articles.
If you need more help, just let Fin know you'd like to speak with the team.
A member of our team picks up the conversation with the full chat history, so you never need to repeat yourself.
Meet Fin, our AI agent
Fin is trained on the FLK it over Help Centre, so it knows our platform inside out. Fin can help you:
Find step-by-step instructions for creating, sending and signing documents
Understand features, integrations and state-specific requirements
Work through common troubleshooting steps
Point you to the right Help Centre article
Our team is always in the loop
Our team is always in the loop
Fin doesn't work alone. Our support team monitors conversations, reviews Fin's answers and jumps in when a question needs a human touch. The team can help with things like account and billing questions, integration issues, and anything specific to your agency's setup.
Tips for the fastest answer
Tips for the fastest answer
Ask one question at a time.
Share screenshots if something looks wrong.
Include the document ID or property address if your question is about a specific document.
Keep the conversation going in the same chat so the full history stays together.
FAQs
Q: Is Fin a real person?
A: No, Fin is our AI agent. Our team monitors conversations and can take over at any time.
Q: When is chat available?
A: Monday to Friday, 9am to 5:30pm AEST. Outside these hours, email support@flkitover.com and we'll get back to you on the next business day.
Q: Will I need to explain my issue again if the team steps in?
A: No. The team sees your full conversation with Fin.
Q: Can I email support instead?
A: Yes. If you prefer, email support@flkitover.com and our team will help you there.