About LAB Group
LAB Group is the compliance and identity verification engine behind some of Australia's largest banks and financial institutions. Through our partnership with LAB Group, every LAB capability is wired directly into the FLK journey your agents already use.
LAB runs customer due diligence, identity verification and AML/CTF screening on every buyer and seller in your property transactions. The full CDD workflow for AUSTRAC's Tranche 2 obligations, built into FLK.
Customer due diligence, end to end. LAB Engage runs the full CDD workflow for individuals, joint parties, companies, trusts, and SMSFs — configured to your agency's AML/CTF program.
Identity and AML checks, automated. Biometric ID, document verification, PEP and sanctions screening, and adverse media in a single flow. No certified copies, no in-office appointments.
LAB Portal for case oversight. Your dedicated workspace for reviewing outcomes, actioning exceptions and EDD, and pulling complete audit trails ready for AUSTRAC examination.
Visit LAB Group: labgroup.com.au/solutions/real-estate-agents
Get started: labgroup.com.au/contact-us
How LAB Group works with FLK
With LAB Group, your account is connected to your FLK account and managed through FLK. Here's how the integration works:
Request activation — Submit an activation request for LAB vid the form above or from within FLK Settings. LAB onboards your agency and switches CDD on for your account.
Enable verification on your agreement — When creating a Sales Agreement, toggle AML/KYC on for each vendor. LAB's verification flows are configured automatically as part of your account setup.
Vendor completes verification — After signing, the vendor receives a verification link via email/SMS from LAB Group. They can also access it on the post-signing thank you page. The vendor completes the CDD process on their own device.
Track status in FLK — The verification status appears on your agreement summary: Outstanding, Pass, Action Required, or Failed. Full case detail is available in the LAB Portal.
Complete the agreement — Once all vendor verifications are complete (or you've recorded a reason for disabling), you can finalise the agreement.
Buyer Checks - once you find a buyer for a property, you can trigger stand-alone checks in FLK it over and link them on the same sales agreement so everything is housed in one location for simplicity. You'll have the same live data feed for compliance visibility.
Pricing
LAB Group uses a simple per-check pricing model. All prices are +GST.
Individual or joint party verification: $35 per check
Company, trust, or SMSF verification: $65 per check
One-time onboarding fee: $300 per agent on activation
Early bird offer: The $300 onboarding fee is waived for agencies that sign up before 1 July 2026.
No AML/CTF Program Yet?
LAB Group offers a free AML/CTF Program Wizard that drafts a compliance program tailored to your agency in under 10 minutes.
Webinar Recording
Watch the FLK AML integration partner webinar with LAB Group (22 May 2026) for a full walkthrough of how the integration works, what's included, and how to get started.
Frequently Asked Questions
Why do I need AML/KYC?
From 1 July 2026, AUSTRAC's Tranche 2 reforms require real estate agents to conduct customer due diligence (CDD), maintain an AML/CTF program, assess money laundering and terrorism financing risks, and keep records for seven years. Non-compliance may result in significant penalties.
Do I need an AML/CTF program before I start?
Yes — under the new legislation, all real estate agents must have an AML/CTF program in place. If you don't have one yet, LAB Group offers a free AML/CTF Program Wizard at wizard.labgroup.com.au that can draft one tailored to your agency in under 10 minutes.
How do I connect LAB group to FLK it over?
Before you can connect LAB Group in FLK it Over, you'll need to be onboarded by LAB Group first. Contact LAB group to register your agency. Once onboarded, LAB Group will provide you with an agency code. Enter this code in FLK Settings to activate the connection. The integration will be live and ready to use once the code is entered.
How does LAB Group verify identity?
LAB uses biometric identity verification, document checks, PEP and sanctions screening, and adverse media checks — all in a single automated flow. No certified copies or in-person appointments required.
What entity types does LAB Group support?
LAB Group supports CDD for individuals, joint parties, companies, trusts, and SMSFs — covering all common vendor scenarios in Australian property transactions.
What is the LAB Portal?
The LAB Portal is your dedicated workspace for reviewing verification outcomes, actioning exceptions and Enhanced Due Diligence (EDD), and pulling complete audit trails ready for AUSTRAC examination.
Where are the verification results stored?
All verification records are stored in LAB Group's portal. FLK shows the verification status and provides a link to view the full result in the LAB Portal. FLK does not store certificates or verification documents.
How is LAB Group different from Personr?
LAB Group is connected to your FLK account — activation is handled through FLK with a simple per-check pricing model and no monthly subscription. Personr is a separate account you manage independently, with tiered subscription plans that include broader compliance management tools like program hosting and audit tracking. Both providers offer the same core AML/KYC verification capabilities within FLK.
What happens if a vendor fails verification?
If a vendor's check fails, the agreement will show a "Failed" status. The vendor can retry, and you can review the details in the LAB Portal. If the result is "Action Required", you may need to complete Enhanced Due Diligence (EDD) in the LAB Portal before proceeding.
Can I disable AML/KYC for a specific vendor?
Yes, but you must provide a reason which is recorded in the audit log. This ensures your compliance obligations are documented even when checks are waived.
Can I use LAB Group before the FLK integration is live?
Yes — you can use LAB on a standalone basis prior to the FLK integration being active. Contact LAB Group directly to get started.
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