Why duplicate checks happen
When a sales agreement is moved back to draft to amend it, FLK it over generates a new KYC link. If the KYC/AML check is still switched on when the agreement is resent, a second check is triggered, even if the vendor has already completed and passed the first one.
How to avoid it
If the vendor's check has already been completed and verified, and your amendment doesn't relate to the check (for example, a price, date or condition change rather than a change to the vendor's details), switch off the Create KYC/AML check on Personr toggle in the Client section of the draft before resending. For corporations, this toggle appears as Create KYB/AML check on Personr. The completed check stays on record, and no new check is sent.
Amending without moving back to draft
If the agreement is in "sent for signing" status, you can use a change request instead. The original KYC link stays connected and no new link is created.
Where to find the completed check
You can see the status of each check on the agreement in your FLK it over dashboard, under KYC/AML Checks → Requested Checks. Completed checks show as Verified and outstanding ones as Pending. For full check details and results, use the Go to Personr link to open your Personr dashboard, which is the source of truth for all checks. Once compliance is complete, you can proceed to completion without redoing the check in FLK it over.
Good practice
Add a note in the agreement's Notes section in FLK it over recording that the check was completed, and when. This keeps a clear record for future reference.
Key facts
KYC links expire after 7 days.
When an agreement is moved back to draft, only the newest KYC link attaches to the agreement's AML record.
A check can also be created after the agreement is sent, from the agreement's summary screen. It links to that agreement automatically.