If the Tenant/s have signed the lease agreement and you have not received the notification for you to sign and complete, it is likely they haven't "FLK'ed it back" which is the final step on their end.
To check this, please follow the below steps:
Click on the agreement in Sent for signing tab then select Audit trail in the top right corner:
You will then need to scroll down the page and look for a green tick next to 'sent back to the agent'.
If this step is missing, it means the tenant has not yet completed the final step of the signing process.
You can contact the tenant directly and ask them to reopen their signing link, complete the final step, confirm their signature, and send it back to the agent. If the tenant encounters issues such as greyed-out fields or expired links, ask them to close all open FLK tabs, reopen the most recent signing link, and clear their browser cache before trying again.
If the signing link has already expired, click the three dots next to the agreement and select Extend expiry. This will allow the tenant(s) to access the link again and complete the final step.
Once the tenant has completed this step, the agreement will move to Awaiting Completion, allowing you to sign and finalise the agreement.
Resending Agreements and Its Impact
Resending a lease document resets progress for the specific recipient. If a tenant has already started or signed, they will need to complete their part again.
Solution:
Ensure you resend agreements only when necessary and inform recipients to use the latest signing link.
Editing Signed Agreements
Once a tenancy agreement is signed, it cannot be edited. To make changes, such as adjusting the start date:
Steps:
Clone the signed agreement to create a new draft.
Make the necessary changes in the draft.
Send the updated agreement for signing.
Landlord Signature Requirements
FLK agreements are designed for agents to sign on behalf of landlords. If the landlord's signature is required:
Options:
Print the signed PDF and collect the landlord's manual signature.
Use the Upload a Doc feature to add the landlord's electronic signature.
Handle all signatures manually outside FLK.
Manually Completing Agreements
If an agreement is manually marked as complete, it cannot be reverted to a previous status. Ensure all steps are finalized before manual completion.
Additional Tips
For agreements requiring manual signatures, keep them in Draft status to preserve editable fields.