In this article, we'll explore the "Overdue" tab management, an essential tool for efficiently tracking and managing overdue keys within FLK a Key. We understand the importance of staying on top of key management tasks, and this feature is designed to simplify the process, ensuring that nothing falls through the cracks.
To manage your overdue keys:
Navigate to the FLK a Key dashboard:
Click on the "Overdue" tab.
Click the three dots on the right-hand side of the relevant key.
Click "Request Update" to initiate an automated message conversation, allowing the contact to provide updates on the status of the key.
The corresponding coloured circles, that indicate the key's status, will appear next to the key on the dashboard and exact responses can be viewed for clarity by hovering your mouse over the circle.
TIP: You can also send the "request update" message to multiple overdue keys in one go. To do this, select the keys by checking the box on the left of each entry (or choose all by selecting the box at the top left of the list), then click "Actions" and opt for "Request Update."
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💬 CHAT: Our Live Chat is ready for your questions or feedback—find it in the bottom right-hand corner of your dashboard.